SuperStar4Life FAQ

Important Note for New Members:  

Our anti-fraud procedures may delay activating your membership account for up to 1 hour after you initially sign up.  If you are still unable to login to your SuperStar 4 Life account after an hour has elapsed, please use our CONTACT FORM to send us a message indicating that you are unable to access your account.  You can also email us at info@superstar4life.com.  We will review your account and contact you as soon as your membership access has been activated.

Start by clicking on the "Account" link in the upper right corner of any page on our website.

- From the Log-In page: Enter the email and password you used to create your SuperStar 4 Life account.

When you successfully log in you will see your current membership information: 

• Member Points Balance, Current Credit Card On File, Order History and Account Details

If you think you remember the email address you used to create your account, we recommend that you try our password reset tool to see if the email address is registered in our system. Visit our "Log In" page and you will find a, "Forgot Your Password?" Link.  (You can click HERE to jump directly to our Log In page to try this method.)  If you enter an email address that our system recognizes, it will send you instructions to reset your password and you will be able to access your account.

If the above method for checking your account does not work and you are still unable to log in, please send us a message using our CONTACT FORM.  Our customer service team will contact you within 24 hours to assist with resetting your account log in information.

Once you have confirmed that you can access to your "My Account" page, we recommend that you take a few minutes to read through the rest of our Help Center Materials.  You will find important details about your new membership, learn how your member points work, find out where to access the SuperStar 4 Life Themes and other useful information.  

If you do not have time to read the entire section right away, please use it as a reference for the future. There are valuable tips and suggestions that covers everything from general guidelines and design tips, to detailed information about all of the materials that are included in each of our Life Skills Themes.  

Finally, be on the look out for an invitation to join our Members Only Secret Facebook Page. If you do not receive an invitation from our site administrator, please contact us and we will get you added as quickly as we can.  This Facebook Group is only available to active members and will be a valuable source for you to collaborate, share and communicate with other school owners and the SuperStar 4 Life leadership team.

There are several easy ways to contact us:

1. Send us a message using the CONTACT FORM on our website.
   
2. Send us a private message on Facebook.
   
3. Email us at info@SuperStar4Life.com

Our customer service team or leadership team will get in touch with you within 24 hours.

Your membership subscription gives you access to our Life Skills themes and lesson plans.  Each month you subscribe to SuperStar4Life, you will receive member points that can be used to purchase our Life Skills Theme Campaigns.  (Please refer to our Member Points help section for more details on this subject.)

Active members also gain access to our SuperStar4Life counselling and support group.  Join our Members Only Private Facebook page and ask questions, submit suggestion and get the latest scoop on new themes, materials and other valuable tips to help you build and develop your Life Skills Program!

Each of Our Life Skills Themes are designed around a 3 month campaign.  You can read more about our Themes by clicking HERE.  They are only available for members to purchase using member points. 

Depending on your Membership Level (Gold, Silver or Bronze) You will be able to download some or all of life skills campaign components we offer.  These materials include...

• Introduction Letter for Students and Parents
  
• Mat Chats
  
• Mission Worksheets
  
• Social Media Calendar
  
• Social Media Banner
  
• Mission Memes
  
• Monday Motivation from the Mat Memes
  
• Words of Wisdom Memes
  
• Character Cards
  
• Pizza Party
  
• Community Outreach Project
  
• Motivational Posters
  
• Print Ready Banners
  
• SuperParent 4 Life Hacks

Click HERE for more information about our member materials.

Your subscription to Superstar4Life allows you to use member points to purchase the Life Skills Themes available on our website and add them to your customer account.  

Each Life Skills Theme Campaign includes the complete collection of downloadable materials associated with the Campaign you selected.  They include a complete 3 month lesson plan, student missions, social media marketing materials, email templates, banners, print ready poster artwork and much more!  We give you the tools you need to to run a successful Life Skills Program at your Martial Arts Academy!

When you enroll in our membership program, your account will immediately credited with 300 Member Points. This will allow you to download one of our complete 12 week life skills campaigns.

30 days after you enroll, we will award you with a bonus of 100 member points.

You will continue to earn 100 additional membership points each month you subscribe to our program.  This means that every 3 months you will have earned enough member points to purchase and download your next complete campaign.

Your member points are used just like money on our website.  Only members that are logged into their account will be able to purchase our Life Skills Themes loaded in their Cart.

Please keep in mind that we will continue to add new Themes and additional support materials our website every month.  If new items become available for a Theme that you have already purchased, they will automatically be added to your account and will be available for immediate download the next time you log in.

When you log into your Member Account, your current Member Points Balance will be displayed.

Currently, you cannot purchase extra Member Points beyond what you receive through your monthly subscription.  Your account will automatically be credited with 100 member points each month you maintain an active membership.

Your Member Points are not transferable. Upon cancellation or termination of your SuperStar 4 Life membership for any reason, you will no longer be eligible to redeem membership rewards and all unclaimed membership points will be forfeited immediately.  

SuperStar 4 Life member points have no cash value and we will not compensate or offer reimbursement for any forfeited or unused Membership points.  

You must have an active membership in good standing to redeem rewards with your existing membership points.

All of the Campaigns you purchase with your Member Points will be immediately available for you to download on your member account page.

1. Make sure you are logged in.

2. Click on the "Account" link at the top of any page on our website. 

3. On your "Account" Page, click on the "My Downloadable Files" link.

This is where you can view all of your available Lesson Plans and Materials.

No problem.  Just use the contact form on our website to send us a message describing what happened.  After we validate your request, our client services team will log into your account, remove the duplicate purchase and credit you back your member points.

We will attempt to address your request right away, but please allow up to 24 hours for our client services team to contact you and update your account.

This is a security measure we put in place to make sure that the content on our website is only being accessed by our active members.  If you exceed the number of allowable downloads for any of your purchased materials, please use the contact form on our website to contact us and request that your download limit be reset.

Our marketing and development teams are always working on adding new content to our website and our Life Skills Themes.  If we create new content for any of the Life Skills Themes that you have already purchased, they will automatically be added to your Downloadable Files section at no additional cost.

Your Subscription Status will be displayed when you log into your Member Account.

Log into your Member Account and simply click on the button that says "Add Another Credit Card".  

We accept Mastercard, Visa, and AMEX.

*** Note: If your account has been suspended or canceled, you will need to email us at info@SuperStar4Life.com to inform us that you would like to update your credit card information.  We will reinstate your membership access and you will be able to log into your member account and update your payment information.

We never want to see any of our members leave and would appreciate it if you reached out to us with any issues or problems that you are having with our program before you terminate your membership.  We would love the opportunity to try to work with you to address your concerns.  You can also request to lower your membership level.  If we are unable to resolve your issues or you simply just want to cancel your membership, Please follow this simple procedure:  

Make sure you are logged in and click on the "Modify Subscription" link at the bottom of any page on our website. Complete and submit the form to modify your subscription status.  

Our staff will process your request within 24 to 48 hours.

If you cancelled your membership by accident and would like to re-activate it before your subscription expires.  Please send a message to us using our contact form and our customer service team can assist you with reinstating your membership.

You can order Theme Branded Wrist Bands and BeltStripes for each of our SuperStar 4 Life Themes.

Click Here to visit the SuperStar 4 Life Ordering Page at www.BeltStripes.com.

This is a great way to reward your students for completing student missions. 

* Please Note: Typical turn around for BeltStripes and Wrist Bands is approximately 10 to 12 working days from the time you place your order.

We highly recommend that you download all the documents for the SuperStar 4 Life campaign that you are planning on implementing several weeks prior to your planned launch date.  (Some people need less time, some need more.  The point is that you need to set aside time to review all the Theme materials)

All of the documents we provide are available to you in PDF format. This way you can easily download them and send any materials that need to be printed to your local printer. We highly suggest using a local printer so that you continue to support local businesses which in turn will ultimately help your school.  

SuperStar 4 Life also provides a few documents in both Pages and Word so that you can customize certain aspects of them for your school. Each of these documents has specific instructions to help you make the best use of them.

For our members that are not familiar with or do not have access to design software like Photoshop, Illustrator and Corel Draw, we wanted to give you a few helpful tips on how you can add your logo to any of our materials for free!

In regards to all JPG and/or PNG images we provide, you can easily brand them with your academy logo (which we HIGHLY suggest doing) to make them appear more custom and authentic. Using a PNG, high resolution version of your logo will work best for this. If you don't have one, we recommend you check out www.Fiverr.com. Here you can find graphic artists who can spruce your logo up and convert it to any format you wish for as little as $5. Once your logo is ready we suggest using an app like Canva to add it to the different designs. You can find this design tool online at www.Canva.com. Sign up for a free account, select the template that will work best (for our memes, use the Instagram template), upload your logo, upload the design you want to add it to, add the design to the template, add your logo to the template and you will have your own custom design. Pretty cool, huh?

Since all SuperStar 4 Life documents are available in standard formats you can put them on any device. Many who use iPads choose to upload them to iBooks so they have easy access to them without having to worry about having a Wi-Fi connection.

We suggest you upload the Mat Chats to a tablet prior to introducing any of the SuperStar 4 Life campaigns to your members. It is also essential that your instructors have reviewed the MatChats prior to each week and have role played with them at your instructor/staff training sessions. The more familiar they are with the material, the better they will be able to deliver it to the students. Once your instructors get used to delivering the SuperStar 4 Life Mat Chats on a regular basis,you will want to start role playing with them while they put the Mat Chat into their own words. This not only will help them better understand the material, but it will also give your students a little different experience with the Mat Chat each and every class during the week. Of course,consistency is the most important element for getting the message delivered efficiently and to make it highly effective so you should start this with instructors that are already good at delivering the Mat Chats word for word.

Upload the Mat Chats PDF to a tablet or get them printed at least 4 weeks prior to the launch of a new SuperStar 4 Life Campaign.  Start role playing the Mat Chats with your staff weekly for a month prior to the launch. Be sure  to time them for 3-5 minutes to see if they can get everything in. 

SuperStar 4 Life Mat Chats are 3-5 minute lessons, given by the instructor of the class, that help educate your students on not only what a particular life skill means but also how to apply it in their own daily lives. We supply 12 weeks of content for you. You will give the same lesson throughout the week.  Why?  Just like your students must practice a martial arts technique repeatedly in order to learn it, they will also need to hear something multiple times before it begins to sink in. Remember, more is not better... better is better.

Our Mat Chats are one of the best ways to communicate the essential life skills lessons to both your students and their parents in the audience. Yes, you read that correctly... the parents in the audience. Think about it, the best way to keep your students coming back for more lessons is by showing their parents how valuable your program is, so be sure to get them involved. We suggest you have the students sit near their parents during each mat chat so that you have everyone's full attention. Also, feel free to interject after important parts of the mat chats with things like, "Right, parents?" "Parents, do I have your support?" "Parents, I'm sure you agree with that, right?" By doing this throughout your mat chats your message will become 10x more powerful.

The SuperStar 4 Life Missions are the meat and potatoes of the SuperStar 4 Life character development program. The Missions are carefully selected tasks based on the specific life skill theme that is being covered throughout a 12 week period. You see, the challenge with most character development programs is that they are mainly comprised of lectures, videos and activity sheets. Doesn't that just sound like more "school" for kids? Also, if we tried to tell you that the best way to learn martial arts was through lectures, videos and activity sheets, you'd probably reach right through the screen you're in front of and try to smack us in the face. As you know, the best way to learn how to do something is by actually doing it. That's the beauty of the SuperStar 4 Life missions. They help students take what they are learning in your school and apply it in their daily lives. So in other words, they take action to help them actually develop
the life skills.

On each SuperStar 4 Life Missions .yer there are a minimum of 15 missions for your students to carry out.

Each mission is worth 10 points and sometimes there are ones that are worth
double or even triple points. Of course those require a little more work to complete. There are 4 different point levels where students can earn some cool swag.

Below are the point value levels and the suggested rewards:

Earn 50-90 points to earn a Future SuperStar Stripe!
Earn 100-140 points and you’ll get a Rising SuperStar Stripe!
Earn 150-190 points and you’ll get a Superstar Stripe!
Earn 200+ points and you’ll get the SuperStar Stripe and a limited edition wristband.

You can order Belt Stripes and Wrist Bands for each Theme at www.BeltStripes.com or by clicking HERE.

Also, everyone who earns just 50 points will be able to come with their friends to a special pizza party at the end of the season.

We have created two Mission flyers for you. One has the above rewards listed on it for you and we have another version where we have left them blank so you can fill them in with your own rewards if you wish. The coolest thing about the SuperStar 4 Life Missions is that they will create social proof of your character development program in action at your school.

How? We suggest that you require the parents to post results on Facebook and/or Instagram for a majority of the missions and include a hashtag of the theme that is being discussed. Parents may post them publicly or just in your school's closed Facebook group (If you don't have a closed Facebook group for your school yet, you will need to create one to make the most of your SuperStar 4 Life membership. It's free to do and there are several free tutorials online that can help you. Feel free to reach out to us if you have any questions or need any help regarding this.). This part of the program is pure gold. One school that uses the SuperStar 4 Life program had 50 posts from parents in just the first 3 weeks of launching a new theme.

You read correctly... 5 - 0, fifty. Even if you received less than half of that response in your group, imagine the impact it will have in selling and reselling the benefits of your program to your members. PRICELESS!!!

Send to your printer at least a few weeks before you implement any theme. 
As a SuperStar 4 Life member (a.k.a. SuperStar 4 Lifer) we have provided you with digital templates for 2 different banner sizes depending on the amount of wall space you have at your academy. You will need to select an area of your academy where you could best display this.You will also need room underneath it to display all the Character Cards your students .ll out for each SuperStar 4 Life campaign

(see more about Character Cards below).

Send the PDF of the Character Cards to your printer 4 weeks before you implement any theme. Print out plenty of Character Cards for your student body. You will need to print 2 for each student. 

One of the spectacular tools that each SuperStar 4 Life campaign provides you with are Character Cards. We suggest you pass these cards out during the 5th week of lessons if you are running a 12 week schedule. This gives the parents and students 4 weeks to get immersed into the SuperStar 4 Life them you are running and time to think about it and how it applies to their lives. During the last 5 minutes of each class throughout the 5th week, pass out the Character Cards along with a pen to each student. Have the kids go get their parents and bring them out on the training .oor with them OR have the kids sit next to their parents in the audience and instruct them to work together to fill out the Character Card. Make sure each student signs their name on the card in the space provided after they .ll it out. After a few minutes, go around and collect the cards. Be sure to check what they wrote to ensure it makes sense and that it is applicable to the instructions on the card. If not, work with them to redo it.

At the end of the night post all the Character Cards in the area you designated for them. Keep doing this throughout the week. Since you will be doing this throughout the week you will have students who already filled out a card. Explain to them that since they came a second (or third or fourth) time to class they they will get the opportunity to be a true SuperStar by filling out another one. 

We offer these cards in two different templates for printing (an 8.5" x 11" sheet of paper with four  cards on it that can be cut out and a 4.25" x 5.5" card that can be printed by a professional print shop). 

Send the SuperStar 4 Life Motivational Posters to your printer 4 weeks prior to starting a new SuperStar 4 Life campaign.

We suggest getting a nice frame that will fit an 11" x 17" poster and place it in a prominent spot at your academy. (You can always affix it directly to the wall as well) Use our print ready poster files to create a new SuperStar 4 Life Motivational Poster to display each month.

Based on some of the Words of Wisdom memes, we will provide you with three 11" x 17" SuperStar 4 Life Motivational Posters in print ready, digital format. They are based on theme memes in order to provide a consistent look and message to your members. Each month you will post one of the posters in your academy. Not only will this give your school some new decor each month, but it will also help attract eyeballs to the theme and serve as a constant reminder of your character development program and how beneficial it is to your members.

Each SuperStar 4 Life quarterly campaign includes an E-Z to implement Community Outreach project like doing a Food Drive or Book Drive. Not only is this included as one of the SuperStar 4 Life Missions your students can do, but we also include a digital file of a professionally designed sign you can get printed and put up in your academy. We also suggest that you post about the Community Outreach project on your Facebook Business Page as well as in local community and parents Facebook groups. This will definitely add another amazing element to your academy.

As previously mentioned, we have already outlined a very successful, built-in achievement program for the SuperStar 4 Life Missions. Using the SuperStar 4 Life BeltStripes and SuperStar 4 Life Wristbands (all available at www.BeltStripes.com for purchase) as well as having a special Pizza Party for everyone who earned a minimum of 50 points will certainly help motivate your students to complete the tasks outlined in the missions. Of course, you can always choose to use your own reward system too.

Download the Social Media Calendar for the SuperStar 4 Life campaign you are planning to launch 4 to 6 weeks beforehand.

Use the Social Media Calendar to help you schedule all your posts and memes on the proper days. Your SuperStar 4 Life Monthly Social Media Calendar that will instruct you on exactly what you need to post, when you need to post it and where you need to post it at. It will also provide you with suggestion for online tools and apps that will make this process a whole lot easier than you think.

Beyond that, we will give you suggestions for posts that you can pay to boost through your Facebook Business Page in order to provide killer content for your audience and attract more people to your school. In turn this will help encourage more people to purchase a trial program at your academy. 

Upload your SuperStar 4 Life Facebook Banners the Sunday of the week you plan on launching a new SuperStar 4 Life campaign.

Each SuperStar 4 Life campaign contains 2 banners for Facebook, one for you to use on your business page and another for you to use in your Facebook group. These banners help serve as a reminder to everyone who visits your business page and to all the parents and students in your group of what the theme is. Remember... out of site, out of mind. The more you can spread the message of the SuperStar 4 Life theme the better.

We suggest that you download all SuperStar 4 Life Mission Memes 4 to 6 weeks prior to the launch date. Schedule all social media posts to go out at least a month in advance so you don't have to worry about doing it week to week. We recommend using an app like Buffer (You can also use it online at www.Buffer.com) to schedule your social media posts. 

In order for your students to do the missions, they must constantly be reminded. In every MatChat we include reminders of certain missions that are relevant to the content discussed that week, but that's not enough. This is why we created SuperStar 4 Life Mission Memes. For every Mission we have a professionally designed Mission Meme. Mission Memes should only be posted in the closed Facebook group you have for your students. Every week you will refer to the Social Media Calendar provided to see which Mission Memes you should post and on which specific day you should post it. So not only will your students be reminded of the missions every time they come to class, but their parents will also see the missions being posted in your Facebook group, making your students more likely to actually perform the tasks.

We suggest that you download all SuperStar 4 Life Words of Wisdom Memes 4 to 6 weeks prior to the launch date.Schedule all social media posts to go out at least a month in advance so you don't have to worry about doing it week to week. We recommend using an app like Buffer (You can also useit online at www.Buffer.com) to schedule your social media posts.

Memes are a super popular part of social media. The challenge is finding one that displays a message consistent with one that you want to spread as well as one where the graphics aren't pixelated. Plus you want something that is unique to your school. This is why we developed the SuperStar 4 Life Words of Wisdom Memes. These memes have been created by our amazing team of SuperStar graphic artists, using only the highest quality graphics which you can easily co-brand with your logo (we explain how in the Social Media Calendar). Each meme contains graphics along with a saying or quote that compliments the theme you are discussing with your students. We recommend that you post these on your Facebook Business Page, in your Facebook groups and on your Instagram Business page. Just imagine having such awesome, high resolution memes that people are sharing them and each one has your logo on it. Powerful, isn't it?

Our recommend approach is to download all the SuperStar 4 Life Monday Motivation from the Mat Messages and Memes 4 to 6 weeks prior to the launch date. We suggest that you schedule all emails and social media posts to go out at least a month in advance so you don't have to worry about doing it week to week. There are several email programs out there you can use to schedule emails. We recommend using an app like Buffer (You can also use it online at www.Buffer.com) to schedule your social media posts.

Based on the weekly Mat Chats you will also receive the SuperStar 4 Life Monday Motivation from the Mat messages. These are almost exactly the same as the mat chats to provide consistency in your message, however they have been tweaked to cater for sending out email and posting on social media. We recommend that you post them on your Facebook Business Page, the closed Facebook group page for your students and on Instagram. We have added the use of emoji's in addition to specially designed memes to help catch people's attention. When posting on your Facebook business page, these are also the perfect posts to boost in order to "attract more eyeballs" as Gary Vaynerchuk would say. Thus, providing awesome, kick-butt content that will help your regular Facebook ads become even more effective.

Download the SuperParent 4 Life Hacks 4 to 6 weeks prior to the launch of the SuperStar 4 Life campaign.

Each month you will be provided with a SuperParent 4 Life Hack. This will arm the parents at your school with some special firepower to help them in the raising of their child. The SuperStar 4 Life program will give you text for emailing to your entire list and posting on social media as well as a meme to help attract more attention. You should post the meme, along with the text,on your Facebook Business Page, in your Facebook group and on your Instagram Business Page. It's also the perfect type of content to boost on your Facebook Business Page in order to provide outstanding content that will eventually lead to people purchasing your trial membership online. Use the Social Media Calendar to find out when you should be sharing this content with your students and parents.

Being a SuperStar 4 Lifer, we want to provide you with the best possible service and that's why we created the SuperStar 4 Life MEMBERS ONLY Secret Facebook Group. Here you will be able to ask questions, post pictures and videos of your students in action, network with other school owners and share ideas. It will also be a place where we will post exclusive MEMBERS ONLY content, for your eyes only.