SuperStar4Life FAQ

- Start by clicking on the "Account" link in the upper right corner of any page on our website.

- From the Log In page, choose the same method to log into your account that you used when you purchased your membership.

• For example, if you used your Facebook, Twitter, Google +, or Amazon account to create your SuperStar 4 Life account, then simply click on the appropriate icon on the log in screen and you will be logged into your account.
  
• If you entered an email to create your SuperStar 4 Life account, please log in using the same email address and the password you entered.
  

There are two ways to create an account on our website.  You can use your existing social media account, or you can use an active email address.  

If you think that you used an email address when you first registered your account, we recommend that you try our password reset tool to see if your email address is registered in our system. Towards the bottom of our Log In page, you will find a, "Forgot Your Password?" Link.  You can click HERE to jump directly to our Log In page to try this method.  If you enter an email address that our system recognizes, it will send you instructions to reset your password and you will be able to access your account.

You can also try logging in using your existing social media account.  By clicking on any of the social media icons at the top of our Log In page, our system will automatically log you in if you used a social media account to register you membership, If our system does not recognize your social media account you will get a log in error message.

If the above methods for checking your account do not work and you are still unable to log in, please send us a message using our CONTACT FORM.  Our customer service team will contact you within 24 hours to assist with resetting your account log in information.

Also, if you would like to switch from a social media Log In to an email account Log In, please let us know and our Customer Service team can work with you to update your account.

Now that you are logged into your account, we recommend that you take a few minutes to read through the rest of the help center materials on this page.  You will find details about your new membership, learn how your member points work, find out where to access the SuperStar 4 Life Themes and other useful information.

Another suggestion that we highly recommend to our new members, is to read through our, "Members Guide".  This "members only" page offers valuable tips and suggestions that covers everything from general guidelines and design tips, to detailed information about all of the materials that are included in  each of our Life Skills Themes.  

Finally, be sure to join our Members Only Secret Facebook Page.  You will receive an invitation from our Facebook Administrator. This group is only available to active members and will be a valuable source for you to collaborate, share and communicate with other school owners and the SuperStar 4 Life leadership team.

There are two easy ways to contact us:

1. Send us a message using our CONTACT FORM.
   
2. Send us a private message on Facebook.
   

Your membership subscription gives you access to our Life Skills themes and lesson plans.  Each month you subscribe to SuperStar4Life, you will receive member points that can be used to purchase our Life Skills Theme Campaigns.  (Please refer to our Member Points help section for more details on this subject.)

Active members also gain access to our SuperStar4Life counselling and support group.  Join our Members Only Private Facebook page and ask questions, submit suggestion and get the latest scoop on new themes, materials and other valuable tips to help you build and develop your Life Skills Program!

Each of Our Life Skills Themes are designed around a 3 month campaign.  You can read more about our Themes by clicking HERE.  They are only available for members to purchase using member points. 

Each Campaign includes the key components you need to develop and manage a successful Life Skills Program at your academy.  These materials include...

• Introduction Letter for Students and Parents
  
• Mat Chats
  
• Mission Worksheets
  
• Social Media Calendar
  
• Social Media Banner
  
• Mission Memes
  
• Monday Motivation from the Mat Memes
  
• Words of Wisdom Memes
  
• Character Cards
  
• Built-In Achievement Program
  
• Community Outreach Project
  
• Motivational Posters
  
• Print Ready Banners
  
• SuperParent 4 Life Hacks
  
• Bonus - White Belt Chats
  
• Bonus - Sunday Pun Day Memes
  

Your subscription to Superstar4Life allows you to use member points to purchase the Life Skills Themes available on our website and add them to your customer account.  

Each Life Skills Theme Campaign includes the complete collection of downloadable materials associated with the Campaign you selected.  They include a complete 3 month lesson plan, student missions, social media marketing materials, email templates, banners, print ready poster artwork and much more!  We give you the tools you need to to run a successful Life Skills Program at your Martial Arts Academy!

When you enroll in our membership program, your account will immediately be credited with 300 Member Points (enough to purchase 1 Complete Theme Campaign). You will continue to earn 100 additional membership points each month you subscribe to our program.  This means that every 3 months you earn enough member points to purchase a new Theme Campaign.

Your member points are used just like money on our website.  Only members that are logged into their account will be able to purchase our Life Skills Themes loaded in their Cart.

Please keep in mind that we will continue to add new Themes and additional support materials our website every month.  If new items become available for a Theme that you have already purchased, they will automatically be added to your account and will be available for immediate download the next time you log in.

When you log into your Member Account, your current Member Points Balance will be displayed.

Currently, you cannot purchase extra Member Points beyond what you receive through your monthly subscription.  Your account will automatically be credited with 100 member points each month you maintain an active membership.

All of the Campaigns you purchase with your Member Points will be immediately available for you to download on your member account page.

1. Make sure you are logged in.

2. Click on the "Account" link at the top of any page on our website. 

3. On your "Account" Page, click on the "My Downloadable Files" link.

This is where you can view all of your available Lesson Plans and Materials.

No problem.  Just use the contact form on our website to send us a message describing what happened.  After we validate your request, our client services team will log into your account, remove the duplicate purchase and credit you back your member points.

We will attempt to address your request right away, but please allow up to 24 hours for our client services team to contact you and update your account.

This is a security measure we put in place to make sure that the content on our website is only being accessed by our active members.  If you exceed the number of allowable downloads for any of your purchased materials, please use the contact form on our website to contact us and request that your download limit be reset.

Our marketing and development teams are always working on adding new content to our website and our Life Skills Themes.  If we create new content for any of the Life Skills Themes that you have already purchased, they will automatically be added to your Downloadable Files section at no additional cost.

Your Subscription Status will be displayed when you log into your Member Account.

Log into your Member Account and simply click on the button that says "Add Another Credit Card".  

We accept Mastercard, Visa, and AMEX.

We never want to see any of our members leave and would appreciate it if you reached out to us with any issues or problems that you are having with our program before you terminate your membership.  We would love the opportunity to try to work with you to address your concerns.

If we are unable to resolve your issues or you simply just want to cancel your membership, We have made it as easy as we can to accommodate this request.  Make sure you are logged in and click on the "Modify Subscription" link at the bottom of any page on our website. Complete and submit the form to modify your subscription status.

If you cancelled your membership by accident and would like to re-activate it before your subscription expires.  Please send a message to us using our contact form and our customer service team can assist you with reinstating your membership.

You can order Theme Branded Wrist Bands and BeltStripes for each of our SuperStar 4 Life Themes.

Click Here to visit the SuperStar 4 Life Ordering Page at www.BeltStripes.com.

This is a great way to reward your students for completing student missions. 

* Please Note: Typical turn around for BeltStripes and Wrist Bands is approximately 10 to 12 working days from the time you place your order.